Frequently Asked Questions
Products & Technology
Q: What Types Of Solar Modules Does Sola-E Offer For RV, Marine, Balcony, And Off-Grid Applications?
A: Sola-E focuses on two main categories of modules designed for these specific scenarios:
Flexible Solar Panels: Designed for curved and lightweight surfaces such as RV roofs, marine decks, and apartment balconies. We offer both PERC and high-efficiency HPBC models.
Portable Solar Panels: Designed for outdoor, camping, and off-grid applications, featuring foldable and durable designs. We offer the
UB/UC(fabric-stitched) andUT(ETFE-laminated) series.
Q: Can We Customize The Solar Panel Dimensions And Voltage?
A: Yes. As an OEM/ODM-focused manufacturer, we are fully capable of customizing panel dimensions and voltage to meet your technical specifications, along with connector types and branding.
Q: What connectors and accessories do you have?
A: We offer a wide range of industry-standard connectors, including MC4, Anderson, SAE, XT60, and DC. Charge controllers and battery clips are also available. Additional connector types can be provided upon request.
Q: Why Anti-Micro-Crack Tech Matters?
A: Traditional flexible panels are prone to “micro-cracks” from bending, vibration, or impact, which lead to hotspots, power loss, and premature failure. Sola-E’s advanced “anti-micro-crack” process and encapsulation dramatically reduce this risk, ensuring stable output and a longer service life even under harsh conditions. This lowers warranty claims and total cost of ownership for our B2B partners.
Q: Did you know? (Solar panel output vs rated power)
A: It’s important to understand that a solar panel’s actual output in the real world will differ from its “rated power” (e.g., 100W). The rated power is determined under specific, ideal laboratory conditions known as Standard Test Conditions (STC). However, actual performance depends heavily on real-world factors such as the intensity of sunlight, ambient temperature, panel angle, and your specific location. To help our B2B partners set realistic expectations, Sola-E provides NOCT (Nominal Operating Cell Temperature) and field test data.
Warranty & Certifications
Q: What Warranties And Quality Standards Do Sola-E's Solar Panels Offer?
A: Our quality system is certified under ISO 9001 and BSCI. We offer industry-leading product warranties:
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Flexible Solar Panels: 5-year warranty
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ETFE Laminated Portable Panels (UT series): 3-year warranty
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Fabric-Stitched Portable Panels (UB/UC series): 1-year warranty
Q: What certifications and tests are available?
A: Our products currently have CE / ROHS / FCC certifications, with IEC63163 (the rigorous standard for flexible panels) in application. We conduct strict in-house reliability tests, including DH1000, TC200, and the “Bending Test” and “Vibration Test” videos available on our site.
Q: What After-Sales Services And Technical Support Does Sola-E Provide?
A: Sola-E is committed to providing comprehensive support to our B2B partners. This includes pre-sales OEM/ODM technical consultation, assistance in selecting the right product for your project, and responsive after-sales service to address any issues. Our relentless focus on quality and customer satisfaction since 2015 is the foundation of our service.
Quotes & Orders
Q: How Can I Get A Quote For Sola-E Solar Panels?
A: Getting a quote is simple. You can contact our B2B expert team in two ways:
Email: Send your detailed requirements (models, quantity, custom needs, company info) to sam.zou@sola-e.us
Website: Visit the “Contact Us” page on our official website (
https://sola-e.us/) and submit the inquiry form.
Q: What Is Sola-E's Delivery Lead Time? Can Urgent Orders Be Handled?
A: Lead times vary based on order quantity, product complexity, and our current production schedule. With our 8,000m² facility and 100+ skilled staff, we are committed to efficient delivery. Please specify your project timeline when inquiring, including if it is an urgent order, and our team will provide the most accurate lead time estimate.
Q: How do you ship goods and how long does it take?
Q: Can I get a sample before placing a bulk order?
About Sola-E
Q: What Does Sola-E Do? What Are Sola-E's Areas Of Expertise?
A: Sola-E (Shenzhen Sola-E Technology Co., Ltd.) is a specialist manufacturer focused on high-performance portable and flexible solar panel solutions for global OEM clients, since 2015. Our expertise covers “Anti-Micro-Crack” flexible panels for RVs, marine, balconies, and outdoor applications, as well as high-efficiency portable solar panels.
Q: Does Sola-E Offer Custom Solar Panel Solutions For Special Project Requirements?
A: Yes. Sola-E has strong OEM/ODM capability. We understand the unique needs of B2B clients and can provide custom sizes, connectors, and branding on request to meet your special project requirements.
Q: How Is Sola-E Reducing Environmental Impact Through Its Solar Panel Production?
A: Our core mission is to promote sustainability by providing clean energy products (solar panels). In our operations, we are BSCI (Business Social Compliance Initiative) certified, which demonstrates our commitment to upholding social and environmental standards in our supply chain. For more specific reports on our environmental practices, please contact our sales team.